Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we won’t be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate your return, please send an email request to hello@puretreesy.com where we can provide you with the next steps of the return process. Please include your name, address, and order number in the email so we can expeditiously complete your return.
Non-returnable items: Gift cards
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days. Refunds will be credited for the purchase price that was paid, excluding any shipping costs to return the product.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at hello@puretreesy.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@puretreesy.com and send your item to:
UNIS/ PureTreesy
3901 S. Brandon Rd
Elwood, IL 60421
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping
To return your product, you should mail your product to:
UNIS/ PureTreesy
3901 S. Brandon Rd
Elwood, IL 60421
Refund Policy
At Pure Treesy, we are committed to providing our customers with exceptional service and quality products. We understand that sometimes things may not go as planned, and we are here to help resolve any issues you may encounter.
Our Approach to Complaints and Objections
Open Communication: We encourage our customers to voice their concerns. Whether it's about a product, service, or any other aspect of our business, we are here to listen. We believe in open and honest communication to understand and address your concerns effectively.
Acknowledgment of Complaints: When you submit a complaint, we will acknowledge its receipt promptly, typically within 48 hours. This acknowledgment will include the expected time frame for resolution.
Investigation and Resolution: We take every complaint seriously. Our team will thoroughly investigate your concerns and work towards a fair resolution. We aim to resolve all complaints in a timely manner, and we will keep you informed throughout the process.
Fair and Respectful Treatment: We treat all complaints with fairness and respect. We understand that every situation is unique, and we strive to find a solution that is satisfactory for both you and our company.
Confidentiality: Your privacy is important to us. All complaints and discussions are treated with the utmost confidentiality and are only shared with those directly involved in resolving the issue.
Feedback and Improvement: We view complaints as an opportunity to improve. We welcome feedback on our products and services and use it to enhance our offerings and customer experience.
How to submit a complaint:
If you have a complaint or objection, please contact us at hello@puretreesy.com.
Please include as much detail as possible about your complaint, including any relevant order numbers, dates, and your preferred contact information.
After your complaint has been resolved, we will follow up to ensure your satisfaction with the outcome. We value your feedback and your satisfaction is our top priority.