Terms of Service

Last Updated: 10/21/2023

Acceptance of Terms

By accessing and using Puretreesy.com ("the Site"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Site.

Changes to Terms

Puretreesy.com reserves the right to modify these Terms at any time without prior notice. Your use of the Site following any such changes constitutes your agreement to follow and be bound by the updated Terms.

User Accounts

You are responsible for maintaining the confidentiality of your account and password. Puretreesy.com reserves the right to terminate accounts, remove or edit content, or cancel orders at our sole discretion.

Prohibited Conduct

You are strictly prohibited from using the Site for fraudulent or illegal activities or for seeking to harm others.

Content and Copyright

All text, graphics, and images on the Site are owned by Puretreesy.com and its content suppliers. No content may be used without explicit permission from Puretreesy.com.

Third-Party Links

Puretreesy.com may include links to third-party websites. We are not responsible for the content, accuracy, or opinions on these websites, and we do not necessarily endorse these sites.

Product Descriptions

Puretreesy.com attempts to be as accurate as possible when describing products. However, we do not warrant that product descriptions are accurate, complete, or error-free.

Liability and Indemnification

Puretreesy.com and its employees are not liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or inability to use, the service.

You agree to indemnify and hold Puretreesy.com and its employees harmless from any claim or demand made by any third party due to your breach of these Terms or your violation of any law or the rights of a third party.

Governing Law

These Terms are governed by the laws of the United States of America without regard to its conflict of laws principles.

Contact Us

For any questions about these Terms, please contact us at hello@puretreesy.com..


Terms of Service

At Pure Treesy, we are committed to providing our customers with exceptional service and quality products. We understand that sometimes things may not go as planned, and we are here to help resolve any issues you may encounter.

Our Approach to Complaints and Objections

Open Communication: We encourage our customers to voice their concerns. Whether it's about a product, service, or any other aspect of our business, we are here to listen. We believe in open and honest communication to understand and address your concerns effectively.

Acknowledgment of Complaints: When you submit a complaint, we will acknowledge its receipt promptly, typically within 48 hours. This acknowledgment will include the expected time frame for resolution.

Investigation and Resolution: We take every complaint seriously. Our team will thoroughly investigate your concerns and work towards a fair resolution. We aim to resolve all complaints in a timely manner, and we will keep you informed throughout the process.

Fair and Respectful Treatment: We treat all complaints with fairness and respect. We understand that every situation is unique, and we strive to find a solution that is satisfactory for both you and our company.

Confidentiality: Your privacy is important to us. All complaints and discussions are treated with the utmost confidentiality and are only shared with those directly involved in resolving the issue.

Feedback and Improvement: We view complaints as an opportunity to improve. We welcome feedback on our products and services and use it to enhance our offerings and customer experience.

How to submit a complaint:

If you have a complaint or objection, please contact us at hello@puretreesy.com.

Please include as much detail as possible about your complaint, including any relevant order numbers, dates, and your preferred contact information.

After your complaint has been resolved, we will follow up to ensure your satisfaction with the outcome. We value your feedback and your satisfaction is our top priority.