Complaints and Objections

At Pure Treesy, we are committed to providing our customers with exceptional service and quality products. We understand that sometimes things may not go as planned, and we are here to help resolve any issues you may encounter.

Our Approach to Complaints and Objections

Open Communication: We encourage our customers to voice their concerns. Whether it's about a product, service, or any other aspect of our business, we are here to listen. We believe in open and honest communication to understand and address your concerns effectively.

Acknowledgment of Complaints: When you submit a complaint, we will acknowledge its receipt promptly, typically within 48 hours. This acknowledgment will include the expected time frame for resolution.

Investigation and Resolution: We take every complaint seriously. Our team will thoroughly investigate your concerns and work towards a fair resolution. We aim to resolve all complaints in a timely manner, and we will keep you informed throughout the process.

Fair and Respectful Treatment: We treat all complaints with fairness and respect. We understand that every situation is unique, and we strive to find a solution that is satisfactory for both you and our company.

Confidentiality: Your privacy is important to us. All complaints and discussions are treated with the utmost confidentiality and are only shared with those directly involved in resolving the issue.

Feedback and Improvement: We view complaints as an opportunity to improve. We welcome feedback on our products and services and use it to enhance our offerings and customer experience.

How to submit a complaint:

If you have a complaint or objection, please contact us at hello@puretreesy.com.

Please include as much detail as possible about your complaint, including any relevant order numbers, dates, and your preferred contact information.

After your complaint has been resolved, we will follow up to ensure your satisfaction with the outcome. We value your feedback and your satisfaction is our top priority.