Terms of Service

Terms of Service


Welcome to Pure Treesy! These Terms of Service ("Terms") govern your use of our website located at Puretreesy.com (the "Site") and any related services provided by Pure Treesy ("Services").

By accessing Pure Treesy, you agree to abide by these Terms and to comply with all applicable laws and regulations. If you do not agree with these Terms, you are prohibited from using or accessing the Site or using any other Services provided by Pure Treesy.

Use of Site

  1. Eligibility: You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you have the right, authority, and capacity to enter into this agreement and to abide by all of the terms and conditions of these Terms.
  2. Account: You may need to create an account to access certain features of our Site. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  3. Prohibited Activities: You agree not to:
    • Use the Site or Services for any unlawful purpose.
    • Attempt to gain unauthorized access to any part of the Site or Services.
    • Use the Site or Services to transmit any harmful, threatening, or inappropriate content.

Products and Services

  1. Orders: By placing an order through our Site, you agree to pay the price applicable at the time you submit your order, plus any applicable taxes and shipping fees. All orders are subject to acceptance by Pure Treesy.
  2. Payment: We accept various forms of payment as indicated on our Site. You agree to provide accurate and complete payment information and to promptly update your account information with any changes.
  3. Shipping: Shipping times and costs are specified on our Site. We are not responsible for any delays or damages that occur during shipping.
  4. Returns and Refunds: Our return and refund policy is detailed on our Site. Please review it carefully before making a purchase.

Intellectual Property

  1. Ownership: All content on the Site, including but not limited to text, graphics, logos, and images, is the property of Pure Treesy or its content suppliers and is protected by applicable intellectual property laws.
  2. License: Pure Treesy grants you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes.

Limitation of Liability

To the maximum extent permitted by law, Pure Treesy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  1. Your use or inability to use the Site.
  2. Any unauthorized access to or use of our servers and/or any personal information stored therein.
  3. Any interruption or cessation of transmission to or from the Site.
  4. Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Site by any third party.


You agree to indemnify and hold Pure Treesy and its affiliates, officers, agents, employees, partners, and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site or Services, your violation of these Terms, or your violation of any rights of another.

Changes to Terms

Pure Treesy reserves the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our Site. Your continued use of the Site or Services following any such change constitutes your acceptance of the new Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Pure Treesy operates, without regard to its conflict of law principles.

Use of Third-Party Cookies

Our website, Puretreesy.com, uses third-party cookies to enhance your browsing experience and to gather information about how you interact with our Site. These cookies may collect data such as your browsing behavior and interactions with our Site. However, we want to assure you that we do not store any Personally Identifiable Information (PII) with these cookies.

What Are Third-Party Cookies?

Third-party cookies are small pieces of data stored on your device by a domain other than the one you are visiting. They are commonly used for advertising and marketing purposes, including:

  • Tracking user behavior across different websites.
  • Understanding user interests to deliver more relevant advertisements.
  • Measuring the effectiveness of ad campaigns.

How We Use Third-Party Cookies

We use third-party cookies to:

  • Analyze website traffic and user behavior.
  • Improve the performance and functionality of our Site.
  • Deliver targeted advertisements and measure their effectiveness.

Data Protection and Privacy

  • No Storage of PII: We do not store any PII through the use of third-party cookies. The data collected is used in aggregate form to help us understand trends and improve our services.
  • Opt-Out Options: You can control and manage cookies through your browser settings. Most browsers allow you to block third-party cookies or to notify you when a cookie is being sent.

Third-Party Cookie Providers

We work with reputable third-party providers who use cookies to provide their services. These providers are required to comply with applicable data protection laws and to ensure the confidentiality and security of the data collected.

Your Choices

You have the option to disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality and performance of our Site. For more information on how to manage cookies, you can visit the help section of your browser or the website of the browser provider.

Contact Us

If you have any questions about these Terms, please contact us at hello@puretreesy.com.

CCPA Compliance

If you are a California resident and wish to exercise your rights under the California Consumer Privacy Act (CCPA), or have any concerns regarding your personal data, please contact us at hello@puretreesy.com.

Terms of Service

At Pure Treesy, we are committed to providing our customers with exceptional service and quality products. We understand that sometimes things may not go as planned, and we are here to help resolve any issues you may encounter.

Our Approach to Complaints and Objections

Open Communication: We encourage our customers to voice their concerns. Whether it's about a product, service, or any other aspect of our business, we are here to listen. We believe in open and honest communication to understand and address your concerns effectively.

Acknowledgment of Complaints: When you submit a complaint, we will acknowledge its receipt promptly, typically within 48 hours. This acknowledgment will include the expected time frame for resolution.

Investigation and Resolution: We take every complaint seriously. Our team will thoroughly investigate your concerns and work towards a fair resolution. We aim to resolve all complaints in a timely manner, and we will keep you informed throughout the process.

Fair and Respectful Treatment: We treat all complaints with fairness and respect. We understand that every situation is unique, and we strive to find a solution that is satisfactory for both you and our company.

Confidentiality: Your privacy is important to us. All complaints and discussions are treated with the utmost confidentiality and are only shared with those directly involved in resolving the issue.

Feedback and Improvement: We view complaints as an opportunity to improve. We welcome feedback on our products and services and use it to enhance our offerings and customer experience.

How to submit a complaint:

If you have a complaint or objection, please contact us at hello@puretreesy.com.

Please include as much detail as possible about your complaint, including any relevant order numbers, dates, and your preferred contact information.

After your complaint has been resolved, we will follow up to ensure your satisfaction with the outcome. We value your feedback and your satisfaction is our top priority.