Privacy Policy
Information We Collect
Personal Data
When you register on our site, place an order, or engage with other site features, you may be asked to provide personal information including, but not limited to:
- Name
- Email Address
- Mailing Address
- Phone Number
Non-Personal Data
We may also collect non-personal data, such as:
- Browser type and version
- IP address
- Operating System
- Site navigation data
How We Use Your Information
We may use the information we collect from you for various purposes, including to:
- Process your transactions
- Send periodic emails related to your order or other products and services
- Enhance or improve our services
- Conduct analytics and research
- Comply with legal requirements and obligations
Disclosure to Third Parties
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with advance notice.
Cookies
Puretreesy.com uses cookies to help understand your preferences and provide a personalized experience.
Security Measures
We implement a variety of security measures to maintain the safety of your personal information.
Third-Party Links
Occasionally, we may include or offer third-party products or services on our website. These third-party sites have their own privacy policies, and we assume no responsibility for their content or activities.
Children
Puretreesy.com does not knowingly collect data from children under the age of 13.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@puretreesy.com.
Privacy Policy
At Pure Treesy, we are committed to providing our customers with exceptional service and quality products. We understand that sometimes things may not go as planned, and we are here to help resolve any issues you may encounter.
Our Approach to Complaints and Objections
Open Communication: We encourage our customers to voice their concerns. Whether it's about a product, service, or any other aspect of our business, we are here to listen. We believe in open and honest communication to understand and address your concerns effectively.
Acknowledgment of Complaints: When you submit a complaint, we will acknowledge its receipt promptly, typically within 48 hours. This acknowledgment will include the expected time frame for resolution.
Investigation and Resolution: We take every complaint seriously. Our team will thoroughly investigate your concerns and work towards a fair resolution. We aim to resolve all complaints in a timely manner, and we will keep you informed throughout the process.
Fair and Respectful Treatment: We treat all complaints with fairness and respect. We understand that every situation is unique, and we strive to find a solution that is satisfactory for both you and our company.
Confidentiality: Your privacy is important to us. All complaints and discussions are treated with the utmost confidentiality and are only shared with those directly involved in resolving the issue.
Feedback and Improvement: We view complaints as an opportunity to improve. We welcome feedback on our products and services and use it to enhance our offerings and customer experience.
How to submit a complaint:
If you have a complaint or objection, please contact us at hello@puretreesy.com.
Please include as much detail as possible about your complaint, including any relevant order numbers, dates, and your preferred contact information.
After your complaint has been resolved, we will follow up to ensure your satisfaction with the outcome. We value your feedback and your satisfaction is our top priority.